From 1 July 2018, Australian goods and services tax (GST) will apply to sales of imported goods valued at AU$1,000 or less that are shipped into Australia. This change to GST legislation will affect orders placed by customers and Advisors on www.creativememoriesau.com 

We look forward to offering you a seamless shopping experience with these new GST changes. However, there will be a period of time, beginning 1 July 2018, during which you will see the 10% GST added in your Shopping Cart rather than in the stated price of the product that you see while shopping. Thank you for your understanding as we make changes to our website to comply to GST legislation.  

 For example, during this transition, you may see some odd looking prices on the website, such as $45.45 for a 12x12 Bookcloth Album Cover. When you add that product to your Shopping Cart, the 10% GST will be applied and you will see your final price of $50.00. This final pricing in your Shopping Cart (inclusive of the 10% GST) will match the pricing that you see in the Creative Memories July-September Catalogue.  

BEGINNING 1ST JULY 2018

You will see the following changes on the Creative Memories website: 

10% GST ADDED IN SHOPPING CART 

As in the example above, all pricing on the website will be updated but will exclude the 10% GST from the stated product prices. The 10% GST will be added to the Order Total on the Shopping Cart page. See example images below.  


GST & SHIPPING FEES

10% GST on the current Shipping Fees will be included in the Tax amount on the Check Out page when placing an order. This is required by law.  


RETAIL PRICE CHANGES

In the last five years, many products have not had any price increases. Due to the GST legislation, this year we have carefully reviewed pricing to ensure GST inclusive prices are rounded to the nearest 0.50c value. You will see some of GST exclusive prices have decreased and some have marginally increased. There were a handful of products that also required a small price increase due to increased material costs. 

To assist you with the transition to GST pricing please see the following Category Price List, featuring GST-inclusive pricing, effective from 1 July 2018.  


GST & ADVISOR JOIN/RENEWAL FEE

Advisor Join (Sign Up) and Annual Renewal Fee will change to $65 which includes the 10% GST.


MAXIMUM ORDER VALUE

To avoid additional Import Duties (on top of GST) we will continue to cap order values. The maximum Subtotal order value (excluding GST) that can be placed is AU$999.99. The Subtotal value of an order includes Digital Download products and does not include the application of Credit Coupons on orders. 



FUTURE UPDATES  

We are currently working on a range of system upgrades, which will include a second stage of GST related changes. Our team is working as quickly as possible to complete these system upgrades and we will keep you updated on when to expect these changes.  

FOR ADVISORS  

The following information will assist Creative Memories Independent Advisors with the transition to GST:

JULY ADVISOR MARKETING MATERIALS 

All marketing materials from July onwards will feature prices including GST. You can anticipate updated flyers being available from the 30th June (following the July Product Preview Advisor Update email on the 29th June.) Please visit the Advisor Back Office to download. 

  • Cardstock Flyer 
  • Fast2Fab Album Flyers  
  • Advisor Plan Flyer
  • Border Maker Flyer
  • July Catalogue
  • July Price Lists
  • July What's New Flyer


(Log into your Advisor account to access the Advisor Back Office)


WHAT PRICE DO I CHARGE MY CUSTOMERS?

When reselling product to customers we recommend that Advisors sell the product at the retail price in the Catalogue and Price List.


DO ADVISORS NEED TO PAY GST TO THE AUSTRALIAN TAX OFFICE?

Only Advisors who are registered for GST will need to remit GST to the ATO. Please review the “Do You Need To Register?” information on the ATO website here to determine if you need to be registered for GST.


WHAT STAYS THE SAME? 

Advisors will continue to earn Profit on order totals excluding GST. Example below:

Advisors with a team will continue to earn Commission on order totals excluding GST. Example below:

Account Balance values will continue to exclude GST. Example below:

The Earnings Plan level amounts and Profit earning percentages will remain the same. The sales volume to achieve the Monthly Personal Volume or Group Volume Credits will remain $3,200 excluding GST.


Want more information? Read our FAQ and Terms & Conditions document

Customer Service Support customerserviceau@creativememories.com Ph Message Service: 1300 820 051 Mon-Fri 9am - 5pm AET  

The 10% GST will be collected by CM Asia-Pacific Pty Ltd and remitted to the Australian Federal Government in accordance with the taxation laws.