From 1 July 2018, Australian goods and services tax (GST) applies to sales of imported goods valued at AU$1,000 or less that are shipped into Australia. Creative Memories is obligated to comply with GST legislation.

 GST has been in effect for all orders placed on www.creativememoriesau.com since 1 July 2018, additional updates to be implemented with the launch of our new website on Friday 15 February 2019 will ensure a seamless shopping experience from a GST perspective.

EFFECTIVE FROM 15 FEB. 2019:

PRICING

All product pricing featured on the website will be GST inclusive. 


10% GST ITEMISED IN SHOPPING CART & CHECKOUT 

10% GST included in the order will be itemised in the order summary on the Shopping Cart and Checkout pages. The Subtotal value and Shipping Fee include GST.


UPDATES TO SHIPPING TIERS & FEES

Updated Shipping Tiers allow for greater Subtotal order values, updated Shipping Fees include GST. GST is on shipping is required by law.


ADVISOR JOIN/RENEWAL FEE

Advisor Join (Sign Up) and Annual Renewal Fee are $65 which includes the 10% GST, the GST is itemised during the Sign Up process. Our Join Account Credit is increasing to $20.


MAXIMUM ORDER VALUE

To avoid additional Import Duties (on top of GST) we will continue to cap order values. The maximum Subtotal order value threshold that can be placed is AU$1,100 including GST. 

  • $1,100 inc. GST subtotal threshold, before applying a coupon
  • Threshold applies to shippable product only, digtal product does not count toward the maximum order value threshold
  • Threshold doesn’t include shipping fee 

FOR ADVISORS  

The following information will assist Creative Memories Independent Advisors:

 ADVISOR MARKETING MATERIALS 

All marketing materials from 1 July 2018 onward feature product prices including GST. 

(Log into your Advisor account to access the Advisor HQ and Advisor Resources.)


WHAT PRICE DO I CHARGE MY CUSTOMERS?

When reselling product to customers we recommend that Advisors sell the product at the retail price in the Catalogue and Price List.


DO ADVISORS NEED TO PAY GST TO THE AUSTRALIAN TAX OFFICE?

Only Advisors who are registered for GST will need to remit GST to the ATO. Please review the “Do You Need To Register?” information on the ATO website here to determine if you need to be registered for GST.


ACCOUNT CREDITS & COUPONS

Coupons and Account Credits apply to the Subtotal value of an order, which will include GST. To account for GST included in the Subtotal value, all Account Credits and Coupon codes issues from 15 Feb. 2019 onwards will increase as follows.

The Join Account Credit is awarded to new Advisors upon Sign Up, Renewal Account Credit is awarded to existing Advisors upon renewing their annual Advisor fee, monthly personal sales volume Account Credit is awarded when an Advisor's personal sales reach $3,200 (excluding GST), monthly group sales volume Account Credit is awarded when an Advisor's team sales reach $3,200 (excluding GST), Advisors who have submitted their birthdate recieve a Birthday Coupon via email on the 1st day of their birthday month.


ADVISOR EARNINGS

The following have always been in place, prior to GST and now with GST:

  • Advisors earn on GST exclusive values
  • Account Balance grows on retail sales excluding GST
  • Plan 12-Month volume values exclude GST (to match Account Balance) 

Customer Service Support customerserviceau@creativememories.com Ph Message Service: 1300 820 051 Mon-Fri 8am - 4pm  

The 10% GST will be collected by CM Asia-Pacific Pty Ltd and remitted to the Australian Federal Government in accordance with the taxation laws.